Services Terms and Conditions

Bookings and Confirmation

Enrolment in any course of V-Learn automatically indicates acceptance of the conditions of enrolment. Each course must be chosen carefully. All the training courses is expected to be paid in full at the same time of booking. V-Learn will provide a tax invoice along with booking confirmation details such as dates, name of attendee, location, time, etc.

Course Rescheduling or Cancellation

V-Learn reserves the right to reschedule training programs if the minimum number of attendees is not met.

If the client wishes to reschedule or cancel a booking for any reason, V-Learn has to be notified at least 14 days prior to the start of the training. Call us at 03-9028-8949 or email us through our Contact Us page.

If the client fails to attend for any reason, the full course fee will still be in effect. The client is allowed to substitute a delegate any time as long as V-Learn is notified immediately and approves the new delegate on the basis of compliance with the course requirements.

In case the client failed to reschedule or cancel any booking at least 14 days before the start of the training, the client agrees to pay V-Learn a sum that equals to the following percentages:

Rescheduling:

  • 14 to 11 days prior to start of the course: 20% of the ¬†amount on the course invoice.
  • 10 to 6 days prior to the start of the course: 50% of the amount on the course invoice.
  • 5-0 days prior to the start of the course: 100% of the amount on the course invoice.

Cancellation:

  • 14 to 11 days prior to start of the course: 30% of the amount on the course invoice.
  • 10 to 6 days prior to the start of the course: 50% of the amount on the course invoice.
  • 5-0 days prior to the start of the course: 100% of the amount on the course invoice.

These percentages will always be based on the individual course fee – even for package bookings. To get more details on the package booking reschedule and cancellation, please view the terms and conditions below.

The days should be considered as business days only and is exclusive of holidays or weekends. These amounts will be levied by a Supplementary Fee Invoice, by ways of agreed damages in the event a delegate failed to attend, cancelled or withdrew from a course at which such training services are to be provided.

For clients who purchased a V-Learn training course package and wish to cancel, V-Learn will have to be notified immediately through the Contact Us page. A package is defined as booking more than one course at a discounted rate. The cancellation will follow the rules mentioned above in relation to the cancellation date and the course training commencement. The refunds will be calculated based on the individual non promotional course fee and not the discounted rate.

V-Learn reserves the right to alter, change or reschedule any previously confirmed training course date. All concerned clients will be notified as soon as possible about the new date (if applicable). The client is only allowed to ask for a refund if the rescheduling is done more than once and is initiated by V-Learn in all events. No other liability due to changes to the training course date and claims for expenses or compensation except for those that are stated in this terms and conditions will be considered.

V-Learn Training Solicitation

V-Learn strictly prohibits clients to approach V-Learn employees or trainers with an offer of employment during the term of their contract until 12 months after its termination. In the event a V-Learn employee or trainer is employed by other organizations outside V-Learn and earns money from it, a fixed introduction fee of A$20,000 (Australian Twenty Thousand Dollars) will be charged by V-Learn to both the employee/trainer and the organization that hired them. This amount is payable within 21 days from the date of the letter of demand that will be sent by V-Learn to your organization.

Credit Card Payment Security

All credit card payments are secure and use 128-bit SSL encryption. AMEX is accepted but with a 3% surcharge. Get in touch with us through 03-9028-8949 to get the complete details.

All the amounts shown on the V-Learn website is in Australian Dollars.

V-Learn reserves the right to alter and revise these terms and conditions at any time.